Creating Corporate Value Added

In diversified companies, corporate leaders can enhance competitive advantage by capturing synergies and harnessing fit across the value chains of business units within the corporate portfolio.

The Walt Disney Company

The Walt Disney Company creates corporate value by harnessing fit across the value chains of its multiple business units.

• Compete in theme parks and resorts, video entertainment, and consumer product divisions leveraging the Disney name and wholesome family entertainment positioning
• Pervasive activity sharing and supporting coordination in every part of the value chain:
    – e.g., Central Imagineering Division creates special effects for films, then matching characters, attractions, and products for     theme parks, retail stores, and catalogs
    – Active cross marketing of the array of Disney products and services
    – Limited-edition merchandise from Consumer Products offered through theme parks and catalogs
• Horizontal mechanisms enable highly effective coordination and sharing
   – “Synergy department” coordinates projects across divisions
   – Corporate Events department coordinates special events across divisions (e.g., Mickey’s birthday)
   – Disney University provides consistent training for employees across the company
   – Credit card and catalog designed to capture customer data across divisions
   – Senior personnel transferred across divisions
  
• Recent acquisitions and start-ups involve much weaker interrelationships