Patients
Consumers, as health plan subscribers and patients, should be the ultimate beneficiaries of a value-based health care delivery system. They can and should act as catalysts for change—but their efforts can only be effective as part of a wider, systemic restructuring driven by providers, health plans and other stakeholders. Redefining Health Care describes the roles that consumers should play in a value-based system, and the expectations they should set for health plans and providers.